Cancellations & Returns
Our policies for refunds, defects, and pre-order adjustments.
When your figure physically arrives at our NY main warehouse, an automated final invoice for the remaining balance plus actual carrier shipping will be emailed to your account.
30-Day Pre-Order Arrival Rule: You have 30 calendar days to complete payment on a pre-order arrival invoice. Failure to pay or communicate within 30 days results in order termination, retention of paid deposits as liquidated damages (to cover procurement, warehousing, and allocation reservation costs), and account suspension.
7-Day Secondary Invoice Rule: For secondary split-box or in-stock shipping invoices, payment must be completed within 7 calendar days to avoid order cancellation minus a 10% restocking fee.
1. Cancellation Policy
24-Hour Grace Window: Any order may be canceled within 24 hours of placement for a 100% full refund to your original payment method, no questions asked. Beyond 24 hours, the following rules apply:
Pre-Order & Incoming Allocations
US domestic pre-orders require a 10% deposit at checkout (0% for international orders). Beyond the 24-hour grace window, pre-order deposits are non-refundable as funds are committed directly to securing supplier inventory. If an arrival invoice is abandoned past the 30-day window, paid deposits are retained as liquidated damages.
In-Stock Shipments
Once an in-stock order enters our warehouse fulfillment or shipping queue, it can no longer be canceled. Prior to queue entry (and after the 24-hour grace window), standard cancellations are subject to a 10% Restocking & Gateway Processing Fee.
2. Return Policy (30 Days)
We offer a 30-day return policy from the date of delivery for brand-new, factory-sealed collectibles.
Unopened Factory-Sealed Items
Unopened and factory-sealed items can be returned within 30 days. Packaging must be in the exact pristine condition as initially received. Returns are subject to a 10% restocking fee to cover non-refundable payment gateway fees, and the buyer is responsible for return shipping costs.
Opened Items & Pre-Owned Collectibles
Once manufacturer factory tape, shrink wrap, or internal seals are broken, items are ineligible for return or refund due to immediate loss of collector value. Pre-owned items are strict final sale once the external shipping carton has been opened.
3. Transit Damage & Manufacturer Defects
If your package arrives damaged in transit, keep the original external shipping box and internal packaging intact. Contact us with clear photographs within 48 hours of delivery so we can file a carrier insurance claim (USPS, UPS, FedEx, or DHL).
Any genuine manufacturer defect (missing parts or broken figure components) can be exchanged for a replacement unit or replacement part within 30 days of delivery. If a replacement is unavailable from the distributor, a full refund will be issued.
Note: Microscopic paint imperfections standard in figure manufacturing or minor box wear do not qualify as defects unless specifically covered under our S+ Grade guarantees.